How we cut case modification requests from 35% to 20%
A year ago, roughly 1 in 3 cases came back to us with a modification request. Today it is closer to 1 in 5. Treatment planning is the least visible part of what we do and probably the most important, and over the past year it is where we put most of our energy. Here is how that number moved.
A team that knows aligners deeply
We invested in a new generation of treatment planners and went deep on one question: what can aligners realistically achieve, and what is the most predictable route there. That takes real study of movements, materials and biomechanics, which is why we treat planning as a specialization rather than a single step.
It also changes how we use our software. The software is where clinical thinking becomes a plan: diagnosis, treatment objectives, biomechanics and movement strategy. A specialist makes the software follow the clinical rationale, and that is what you feel in the quality of the plan.
Staying sharp is part of the job. Our treatment planning team runs weekly clinical and educational sessions, led by Dr. Khalid, so everyone stays current on technique and on each other’s cases.
The proof: fewer reworks
When planning gets sharper, cases need fewer changes. Over the last year, modification requests fell from 35% to 20% of cases, a 43% drop.
What we are proudest of is that most of the requests that still come in are not corrections. They are doctors choosing to refine an approach, or expanding a case from single arch to both.
Plans are landing right the first time more often, and patients are starting sooner.
Closer to our doctors than ever
The bigger shift is how closely we now work with the doctors who trust us.
That is what led to Doctor Pro, a 15 minute call with one of our orthodontists to talk through a real case.
We opened it quietly in 2026 with four clients. Today 90% of our doctors ask for it. A simple sign that doctors want a planning partner they can actually talk to, and that we are becoming one.
Building planning talent
Specialization isn't just something we look for, it's something we build.
Through K Line Academy, our team delivers hands-on sessions to train the next generation of elite treatment planners.
Explore our training programs and vision: https://klineacademy.org/
Send us a case
Great planning is what sets a case up to succeed.
The best way to see it is on one of your own cases: send us a single case and we will send a treatment plan back in 24h.
FAQ
How long does a treatment plan take?
We return a plan in 24h for a single case.
Who reviews my plan?
A specialist treatment planner, with orthodontist oversight.
Which software and systems do you support?
OnyxCeph + Titan as main softwares
What if I want changes?
You can request a modification at any point. Refinements are a normal part of the process.
Can I speak to a specialist about my case?
Yes, through Doctor Pro, a 15 minute call with one of our orthodontists.
Would you rather see the difference than read about it? Send us one of your cases.
We focus on:
Plans built by specialist treatment planners, with orthodontist oversight
Software that follows the clinical rationale of each case
A 15 minute Doctor Pro call whenever you want to talk a case through
Send us one case and judge the plan yourself.
Comments