How we cut case modification requests from 35% to 20%
A year ago, roughly 1 in 3 aligner cases came back to us with a modification request. Today it is closer to 1 in 5. The shift came from treating treatment planning as a specialization: a new generation of planners, software that follows the clinical rationale, weekly clinical sessions led by Dr. Khalid, and Doctor Pro, a 15 minute call with one of our orthodontists. Most requests that still arrive are refinements, such as adding the second arch. Read how it moved and what it means for you.